City and municipal operations

What happens after a report is marked received.

Your city already has data platforms and citizen channels that work. Canvas sits on top as the operations and response layer: follow the procedure, dispatch, approve and resolve. Delivered through our systems integrator partners.

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Canvas map on the fictional demo plant with sensors placed on it and a timeline along the bottom to replay the day

Plugs in, does not replace

Keep the platform you have

Traffy Fondue works and citizens know it. Canvas connects to it rather than competing with it. The gap is in the other channels people use, and in everything that has to happen once a report is acknowledged.

Reports from Traffy Fondue and from other channels land in one ticket flow
Each ticket carries the SOP, an owner and a service clock
Approvals sit with the people who are accountable for them

Canvas ticket inbox on the fictional demo plant: incoming items with status and owner on the left, the selected one on the right

A busy Bangkok road with traffic and motorbikes beneath an elevated rail line — The city already has the data. The work is the response.

From report to resolution

The part after received

A report arrives
From whichever channel the citizen used, or from a sensor or a camera.
The SOP starts
Canvas opens the ticket and shows the steps to follow.
Dispatch
The right team is told in LINE or Teams, with the location on the map.
Approve and resolve
Supervisors approve where required, and the ticket is closed in Canvas with the outcome recorded.

Running at scale in Thailand

2,500: cameras on Milestone in a national public-safety platform
20: locations on a toll-road licence-plate system
200: toll-booth cameras on that system
4: years in operation

In the field

Named deployments

Rangsit Municipality
Licence plate recognition for public safety.
Royal Thai Police
A camera platform of 2,500 cameras on Milestone, and an expressway licence-plate system.

For partners and procurement

Are you selling a central city data platform?

No. Canvas works above whatever platform the city already has.

Can a citizen channel close a ticket?

No chat channel can close a ticket yet. Closure is done by staff in Canvas.

How is it delivered?

Through national and local systems integrators, as part of their projects.