FAQ
Straight answers to the usual questions
What Canvas is, what it connects to, and where the limits are. If your question is not here, ask.
Questions we hear most
What is Canvas?
Canvas is an operations platform for mid-market companies. It connects the systems you already run, resolves them into one picture of what is happening, and lets you ask for a straight answer inside a domain, see it on a dashboard, and act on it.
How is it different from our ERP and from BI?
Your ERP is the system of record. BI is the system of analysis. Canvas sits between them as the system of operations: it fixes the fragmentation below the chart, so people stop being the integration layer between systems.
How long does a deployment take?
Days, not months, through a partner. A typical deployment connects Canvas to your existing systems and a small number of sensing inputs rather than starting a programme.
Where does our data live?
You hold your own copy of operational truth inside your own perimeter. Canvas can run on a Windows installer, in Docker on Linux, in the cloud, or as a hybrid. See data custody for the detail.
Which systems can Canvas connect to?
The full list of integrations available today is in the integrations directory. We list only what exists.
Is Integration Scout available?
Integration Scout is a preview. It is not yet a finished, generally available feature.
Can people use LINE, Telegram or Microsoft Teams?
Yes. You can ask a question, get a chart, receive a procedure and acknowledge or comment from those channels. No chat channel can close a ticket yet.
Do you replace our cameras or video management system?
No. Canvas bridges to the video you already have. It is not a video management system and it does not record video.
Do connected AI assistants change our data?
No. A connected assistant is read-only, and each person signs in with their own Canvas account.
Do you sell directly or through partners?
Canvas is delivered through systems integrator partners who deploy and support it in your environment. If you are an integrator, see the partner programme.
Which languages does Canvas support?
Language support is being extended for Thai and Japanese. Ask your partner which interface languages are available in your deployment today.
What does it cost?
It depends on scope, and it is quoted through your partner. We will not give a number before we understand your site.