Capability: Chat channels
The people who need to know are already in a chat. Meet them there.
Canvas talks to your teams in LINE, Telegram and Microsoft Teams, so nobody has to open another system to stay informed.
Both directions
What a person can do in the chat
Ask a question
Type it as you would to a colleague and get an answer.
Get a chart
The view comes back as a picture in the conversation.
Receive an SOP
The procedure arrives when the condition is met.
Acknowledge or comment
Confirm you have seen it, or add a note for the record.
Which channel, where
| Direction | Typical market | |
|---|---|---|
| LINE | Two-way | Thailand |
| Telegram | Two-way | Malaysia and the rest of South-East Asia |
| Microsoft Teams | Two-way | Offices that already work in Teams |
| Outbound only | Notifications, no replies |
One limit to know
Can someone close a ticket from the chat?
Not yet. People can acknowledge and comment in chat. The ticket is closed in Canvas.
Do scheduled reports use chat?
Yes. Reports can go to LINE, Telegram or email.
Ask your building a question from your phone.
We will connect a demo channel and let you try it.